Harvest Expert

Telecommute · New York, United States · Customer Support

Description

Disclaimer: Don't judge us too quickly! We've made some intentional typos and grammatical errors in this job post. See our "When You Apply" section for more info.

About Harvest

Harvest is an independent software company making tools that help businesses run more smoothly. For the past 12 years, our customers have relied on our products as a critical part of their day-to-day operations. They’re the reason we’re still in business and we owe it to them to deliver legendary support, delivered by our Harvest Experts: wicked-smart human being, empathetic problem-solvers, and patient troubleshooters.

The Harvest team started as a team of 3 and grew slowly to today’s current total of 53 lovely faces. Though we have an office in NYC, we hire the best people for the job no matter where they may call home. We work hard to make sure everyone feels included and heard. And we offer great benefits, including a profit-sharing bonus, a generous vacation policy, and much more.

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What’s the Job, and Why Is It So Gosh-Darned Great?

As an Expert, you’ll spend your days helping our customers make the most of their time by getting the most out of our products. We’re the heroes on the frontline and have a deep understanding of our products and our customers. You’ll also be a critical partner to our developers to help them understand where customers are having issues. To deliver the fast, comprehensive, and personal support our customers expect (and deserve), you’ll need to be thoughtful, curious, and a real stickler for details.

There’s more below on the nitty-gritty of the role, but here’s the short version:

Not to brag, ahem, but this is a really awesome, full-time job. The benefits are great, the working arrangements are flexible, and your coworkers are all crazy-smart and kind.

Who should apply?

You, probably.

You don’t need a background in tech. You just need to be kind, curious, and a crazy-good writer. What makes our team great are the unique experiences and perspectives each of us brings to the table. Our customers aren’t all the same, so why should we be? If your empathy muscles are strong and your comma splice game is locked down, you belong here.

Don’t believe me? Here’s proof that you don’t need to know the difference between JavaScript and Python (but think they might be related to coffee beans and giant snakes that eat people). Our previous hires for the role include a dog walker, a German translator, an art curator, and a Tiffany. Tiffany defies description.

One more thing, and this is a big deal: if you are a member of a group that is historically underrepresented and disadvantaged in tech (and society generally, tbh), please know that we welcome your application with open and enthusiastically-waving arms. We want to meet you!

And while we’re on the topic, if you don’t celebrate people’s differences and don’t value the contributions of those who don’t look, sound, or act like you, Harvest isn’t going to be a good fit. When we come to work, we bring our full selves because that contributes to both the vibrancy and richness of our team. So if you want to work here, you should be actively excited about working with a group of people who strive to be inclusive.

What will your life be like? (SPOILERS: pretty great, but not always a piece of cake)

Requirements

When You Apply

Please note: We are reviewing applications on an ongoing basis as Expert roles become available.

Apply for this job